Hello. Why don’t you pull up one of those nice comfy chairs. Go on, settle yourself down in front of the crackling fire, with a good cup of tea (or coffee, or something stronger, the choice is yours).
This is my virtual library where I list the books and articles that have sparked my interest and thoughts. I’m not intending to give a detailed review of these books. Rather, just to highlight points of interest.
If you’re looking for the list of references, then you should try here.
I hope you find the items in the library as interesting and thought inspiring as I have! If you’ve got any comments or suggestions of other books and articles, please let me know!
Abstract: The aim of this paper is to describe and further develop existing models of service transition; that is, how companies position and move on the goods-to-services continuum. This study concludes that service transition can be profitable for manufacturing firms as long as they do not become stuck in a mismatch between their organisational arrangements and their offerings. The paper contributes by: providing an overview of companies’ positions on the goods-to-services continuum, introducing movements on the continuum, suggesting service development as a possible engine of renewal and providing empirical evidence on the relationship between positions on the continuum and profit margins.
Saarijärvi, H., Puustinen, P., Yrjölä, M., Mäenpää, K. (2017)
No updates made
great overview of similarities and differences between Service-Dominant Logic and Service Logic Useufl diagram on the historical developments; plus table on complimentary/conflicts between the two logics for various definitions.
Spohrer, J. & Maglio, P. & Bailey, J., Gruhl, D. (2007)
No updates made
service system = system in which entities exchange performance of beneficial action And that a service system can be understood as a system composed of people and technologies that adaptively computes and adjusts to the changing value of knowledge in the system