Sawhney, M., Wolcott, R., Arroniz, I (2007)
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Research Paper
Welcome to the Library
Hello. Why don’t you pull up one of those nice comfy chairs. Go on, settle yourself down in front of the crackling fire, with a good cup of tea (or coffee, or something stronger, the choice is yours).
This is my virtual library where I list the books and articles that have sparked my interest and thoughts. I’m not intending to give a detailed review of these books. Rather, just to highlight points of interest.
If you’re looking for the list of references, then you should try here.
I hope you find the items in the library as interesting and thought inspiring as I have! If you’ve got any comments or suggestions of other books and articles, please let me know!
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Edisona, H., bin Alia, N., Torkar, R. (2013)
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Research Paper
Defines Novelty of innovation as follows: ” New to the firm: The minimum level of novelty of innovation is that it must be new to firm. It is defined as the adoption of an idea, practice or behaviour whether a system, policy, program, device, process, product, technology or administrative practice that is new to the […]
Reading time
<1 min
Edison, H., bin Ali, N., Torkar, R. (2013)
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Gives a useful definition of "new" in innovation terms. New to firm, industry, market, world
Reading time
<1 min
World Economic Forum (2014)
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Research Paper
Williamson, O.E. (1979)
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Research Paper
Williamsons theory is relevant to both i) extension of services and ii) handling product in a service. Do you make, but, or ally....
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<1 min
Ng, I., Parry, G., Smith, L., Maull, R., Briscoe, G. (2012)
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Research Paper
Djellal, F., Gallouj F., Miles, I. (2013)
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An interesting walk through of innovation in public services through the three lenses of service innovation: assimilation, demarcation and synthesis
Reading time
<1 min
Ojasalo, J., Ojasalo, K.
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Abstract Purpose. The purpose of this paper is to propose an approach for using Service Logic Business Model Canvas in the lean service development, and visa versa. So far, the literature on business logics for service or business models does not utilize the ideas of lean development. There is a clear knowledge […]
Reading time
<2 mins
Grönroos, C. (2011)
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Research Paper
Challenges the Service-Dominant Logic view that value is always co-created between users and providers of services. The main point being that customers are not always co-creators of value however under certain circumstances the provider gets to co-create with the customer. The paper updates the 10 principles of SDL to 7 accordingly.
Reading time
<1 min