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    All the posts

    Below you can find all the articles on this site ordered by when they were last updated starting with the newest.  Try here if you are looking for the site’s videos or here if you are after info on any of the books I mention on the site.

    I hope you find what you are looking for!

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    Service Innovation – the stats
    Posted on 1st Nov 2024
    No updates made
    Category Background
    1/11/24  #Background
    post
    The stats around service innovation from the latest UK Innovation Survey
    Reading time <1 min
    Read Article
    Actors cannot deliver value but can participate in the creation and offering of value propositions
    Posted on 19th Sep 2022
    No updates made
    Category Making SD-Logic Approachable
    19/9/22  #Making SD-Logic Approachable
    post
    Reading time <1 min
    Read Article
    Customer’s airline journey – value generation, networks of value and digitisation
    Posted on 19th Sep 2022
    No updates made
    Category Uncategorized
    19/9/22  #Uncategorized
    post
    [Work In Progress] How the customer journey in taking a flight has changed over the years is a great story of how service innovation: is continuous where customers drive co-value generation there are many actors involved autonomously often in parallel or separate markets/industries the level of co-value generation determines which components of a system survive […]
    Reading time <2 mins
    Read Article
    Self Service Supermarket Checkout – a case study of customer resistance
    Posted on 19th Sep 2022
    No updates made
    Category Case Study
    19/9/22  #Case Study
    post
    [Work In Progress] Customer resistance to an innovation is an aspect of service innovation less obvious in product innovation. It relates to when customers have actively decided they will not use an offered service innovation. Note that this is It is different to the adoption challenge – getting end customers familiar with and using an […]
    Reading time <3 mins
    Read Article
    Why Innovate – Part I: Product dominated thinking
    Posted on 19th Sep 2022
    No updates made
    Category Background
    19/9/22  #Background
    post

    We innovate - under a product dominated thinking approach - to enhance features of products or find new products, to reduce manufacturing costs, or to improve processes.

    This follows traditional strategy thinking of differentiation versus cost leadership; and value chains.

    All good stuff; from a product dominated thinking mindset.

    Reading time <1 min
    Read Article
    Service-Service Continuum
    Posted on 5th Jun 2020
    Last Updated 21st Apr 2022
    Category Tools
    5/6/20  21/4/22  #Tools
    post

    As we see goods as a way of delivering service, the traditional goods-service continuum makes less sense.

    However, we can observe a (self-)service-service continuum. Where we move from predominantly service provider's goods used to transport service through to more use of provider's systems, physical resources and employees.

    The continuum exposes various non-functional progress beneficiaries seek to make.

    Reading time <10 mins
    Read Article
    What is Value?
    make progress entice enrich enhance value hierarchy functional non-functional
    Posted on 27th Apr 2021
    Last Updated 21st Apr 2022
    Category Exploring Value
    27/4/21  21/4/22  #Exploring Value
    post
    Work in Progress

    Value - it's more than the price someone is prepared to pay

    It is the proposal to help a beneficiary make functional and/or non-functional progress in some aspect of their life. And it is the amount of progress made in use (co-creation of value).

    That we measure value today by price paid and/or volume sold is a result of our product-dominant logic view of the world. It turns out, these are proxies we end up using as we are not relational enough. Something service-dominant logic opens our eyes up to.

    Reading time <12 mins
    Read Article
    The Progress Economy
    Posted on 20th Jan 2022
    Last Updated 30th Jan 2022
    Category In Practice, Uncategorized
    20/1/22  30/1/22  #In Practice, Uncategorized
    post
    Early Thoughts
    The Big Picture… Welcome to what I am calling The Progress Economy. The way of viewing the world that accelerates growth and innovation. We can view The Progress Economy as three levels sitting on a simple set of fundamentals. Fundamentally, we observe that: every actor is seeking to make progress with all aspects of their […]
    Reading time <7 mins
    Read Article
    Creating Value
    How value is created - based on progress sought, offered and achieved
    Posted on 12th Nov 2021
    Last Updated 29th Dec 2021
    Category Uncategorized
    12/11/21  29/12/21  #Uncategorized
    post
    Early Thoughts
    The Big Picture… Typically, we believe value is created/embedded by manufacturers and then exchanged at the point of sale. This is known as value-in-exchange and is the main basis of what we call goods-dominant logic. Once the buyer owns the Value, they set about destroying or using it up. It is a simple view of […]
    Reading time <2 mins
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    The role of cash – as service credits – in a service-exchange economy.
    Posted on 15th Dec 2021
    Last Updated 27th Dec 2021
    Category Exploring Value, In Practice
    15/12/21  27/12/21  #Exploring Value, In Practice
    post
    Work in Progress

    Cash is everywhere - but what role does it have as we try and look at the economy as service-exchange based?

    This is a preliminary view, where I look at cash rather than as a proxy for value, as being service tokens, which supports:

    • mediation of temporal and magnitude differences in a service exchange
    • enables indirect service exchange

    Such a view still allows us to observe common aspects of cash (the desire to acquire as much as possible).

    And allows us to maintain our improved view of value - relating to progress being made. In addition to service-service continuum and other behavioural quirks we see.

    Reading time <9 mins
    Read Article
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