94% of executives have an innovation problem

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Below you can find all the articles on this site ordered by when they were last updated starting with the newest.  Try here if you are looking for the site’s videos or here if you are after info on any of the books I mention on the site.

I hope you find what you are looking for!

Sailing A Blue Ocean of New Service Concepts
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Category In Practice
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Work in Progress Early Thoughts

Need a way to discover new concepts for your service?

Blue Ocean Strategy contains a few tools that give a great way to look at and discover New Service Concepts (one of five dimension in our services innovation model).

We take Gallouj & Weinstein's idea that a service is a matrix of four sets of characteristics. And say those characteristics are the attributes in a Blue Ocean Canvas. Then, using the Blue Ocean Four Actions Framework we can ideate service concepts by either raising, reducing, creating or eliminating characteristics.

The resulting new service concepts nicely adhere back to Gallouj & Weinstein's categorisation of service innovations: radical, improvement, incremental, ad-hoc, recombinative (architectural) and formalisation

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How does Service Innovation thinking differ from Product Innovation Thinking?
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[very early draft] Customer resistance Customer resistance is the parallel to adoption. We see innovation as good and just need to diffuse it. Resistance, on the other hand, reflects customers hesitance to use an innovation. Ram and Sheth (1989) identify five barriers involved with resistance. Three of those are functional barriers: usage, value, risk; and […]
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Describing impact of service innovations on an organisation
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So, you have an idea for a service innovation, how can you best describe the impact of it on your organisation?

We find that the extension to den Hertog's service innovation model we have made is a great tool for this

(and when used in combination with the Lean Canvas Model, we get a great insight into the value

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Finding Service Innovations
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Work in Progress Early Thoughts

How do we find/discover new service innovations?

If we have just a product, then we can look to service-ise that

If we currently have a service, we can use our extended version of den Hertog's model to seek innovations. These could improve the service concept, the service delivery (internal, new partners, new systems etc) or the client interface. They could be based on technology and/or data

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Why are you innovating? Part one – organisation type
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We can fall into the trap of thinking innovation means the same thing for all the different types of organisation that exist. I look here at why we innovate in general, and then why five different types of organisation (product companies, service companies, social entrepreneur, digital native startup and an IT consultancy- a type of technical Knowledge Intensive Business Services (KIBS)) innovate to see the differences.
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Are you a Source, Facilitator, or Carrier of Innovation?
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Work in Progress Early Thoughts

We (overly) pressurise our innovation approaches by seeking new to the world innovations. Do we need to?

Miles and others argue that a specific type of service organisation - knowledge intensive based services (KIBS) - can be sources, facilitators or carriers of innovation

But it is not just KIBS. Don't task-limit your innovation approach to being a source of innovation. Expand it to have a role as facilitators and carriers.

And we can note that carrying innovation - such as QR codes across industries - is particularly powerful and increasingly demanded by customers

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Excelling at Innovation
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Having ideas is great; and capturing and turning them into innovations is a process that has generated many tools, advice and innovation consultants.

But to fix the innovation problem (94% of executives unhappy with innovation performance) we need to go further.

We need to make sure innovations are implementable in an organisation; and further that we are implementing innovations that are generating value for customers and ourselves.

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Why Innovate – Part 2: Service dominated thinking
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We innovate, under a service dominated thinking approach, for similar reasons as product dominated thinking (differentiate, cost leadership, value chains).

But also to enhance, entice and enrich our customers; to react to changes in ecosystem value generation; and to offer what customers are expecting from other markets/industries.

We live in an exciting world of "jobs to be done" and "blue ocean" thinking.

Reading time <1 min
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