Kim, W.C., Mauborgne, R. (2017)
Reading time
<1 min
Welcome to the Library
Hello. Why don’t you pull up one of those nice comfy chairs. Go on, settle yourself down in front of the crackling fire, with a good cup of tea (or coffee, or something stronger, the choice is yours).
This is my virtual library where I list the books and articles that have sparked my interest and thoughts. I’m not intending to give a detailed review of these books. Rather, just to highlight points of interest.
If you’re looking for the list of references, then you should try here.
I hope you find the items in the library as interesting and thought inspiring as I have! If you’ve got any comments or suggestions of other books and articles, please let me know!
Kim, W. C., Mauborgne R. (2015)
Reading time
<1 min
Park, C. W., MacInnis, D., Eisingerich, A. (2016)
At heart this is a marketing book, with with the key concept that you need to build something which:
* Entices
* Enables
* Enriches
your users.
This is highly relevant to services and the concept of co-value generation.
Reading time
<1 min
Bitner, M.J. (1995)
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Research Paper
Discusses the concept of service marketing as promises
Reading time
<1 min
Osterwalder, A., Pigneur, Y (2010)
Includes the description of the Business Model Canvas
Reading time
<1 min
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Research Paper
Abstract: Natural resources, and the materials derived from them, represent the physical basis for the economic system. Recent decades have witnessed an unprecedented growth in demand for these resources, which has triggered interest from policy makers in transitioning to a more resource efficient and circular economy. This report presents a typology of five circular business models that could support the transition to a more resource efficient and circular economy: circular supply, resource recovery, product life extension, sharing, and product service system models. It reviews the current market penetration and assesses the potential scalability of each business model. Environmental potential is also discussed, as well as risks and unintended consequences that could result from a more widespread adoption of these business models. The report provides a broad set of policy approaches that could help alleviate some of the barriers that currently hinder the widespread adoption of circular business models.
Reading time
<1 min
den Hertog, P., van der Aa W., W. de Jong, M.
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Research Paper
Abstract: Purpose – The purpose of this paper is to identify and reflect on a set of dynamic capabilities for managing service innovation and applies a dynamic capabilities view (DCV) of firms for managing service innovation.
Design/methodology/approach – This theoretical paper offers a conceptual framework for managing service innovation by proposing six dynamic service innovation capabilities. This framework builds on and is integrated with a model of service innovation that covers the possible dimensions where service innovation can take place. On this basis, avenues for future research into managing service innovation are identified and managerial implications discussed.
Findings – The six dynamic service innovation capabilities identified are: signalling user needs and technological options; conceptualising; (un-)bundling; co-producing and orchestrating; scaling and stretching; and learning and adapting. It is hypothesized that successful service innovators, which may include manufacturing firms developing into providers of service solutions, outperform their competitors in at least some of these capabilities.
Research limitations/implications – The six dynamic service innovation capabilities identified in this theoretical paper, their mutual links as well as links with dimensions of service innovation need to be tested further. Further refinement is required in order to be able to discriminate between various industries, sizes and types of firms.
Practical implications – Those involved in managing service innovation are offered a framework for systematically assessing dynamic service innovation capabilities.
Originality/value – The main contribution of this paper is that it links a service (innovation) perspective to a DCV of the firm by proposing a set of six dynamic service innovation capabilities.
Details an extended 6-dimension model of service innovation (expands on original 4-dimension model). Referenced on: https://solvinnov.com/den-hertog-model-for-describing-service-innovations/ https://solvinnov.com/a-modern-services-innovation-framework/
Reading time
<1 min
Haskell, J., Westlake, S. (2017)
What I found useful This book gives a great insight into the economy of intangibles – design, branding, software, knowledge etc – something that is often ignored. A lot of the thinking is applicable to services and the service economy. In particular, we can use the author’s 4 S model of intangibles to understand services […]
Reading time
<1 min
Echeverri, P., Skålén, P. (2011)
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Research Paper
Abstract: Drawing on an empirical study of public transport, this paper studies interactive value formation at the provider-customer interface, from a practice-theory perspective. In contrast to the bulk of previous research, it argues that interactive value formation is not only associated with value co- creation but also with value co-destruction. In addition, the paper also identifies five interaction value practices – informing, greeting, delivering, charging, and helping—and theorizes how interactive value formation takes place as well as how value is inter-subjectively assessed by actors at the provider-customer interface. Furthermore, the paper also distinguishes between four types of interactive value formation praxis corresponding with four subject positions which practitioners step into when engaging in interactive value formation.
Reading time
<1 min
World Economic Forum (2017)
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Research Paper
Reading time
<1 min