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Innovation Essentials
What is Innovation?
Understanding Service
Making S-D logic Approachable

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    Innovation Essentials
    What is Innovation?
    Understanding Service
    Making S-D logic Approachable

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  • Background
  • Case Study
  • FAQs
  • In Practice
  • Tools
  • Future Articles
    All
    Books
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    References

    Welcome to the Library

    Hello. Why don’t you pull up one of those nice comfy chairs. Go on, settle yourself down in front of the crackling fire, with a good cup of tea (or coffee, or something stronger, the choice is yours).

    This is my virtual library where I list the books and articles that have sparked my interest and thoughts. I’m not intending to give a detailed review of these books. Rather, just to highlight points of interest.

    If you’re looking for the list of references, then you should try here.

    I hope you find the items in the library as interesting and thought inspiring as I have! If you’ve got any comments or suggestions of other books and articles, please let me know!

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    Blue Ocean Shift

    Kim, W.C., Mauborgne, R. (2017)

    Posted on 1st Nov 2018
    Last Updated 10th Oct 2021
    1/11/18  10/10/21 
    Book
    Work in Progress
       
    Reading time <1 min
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    Blue Ocean Strategy

    Kim, W. C., Mauborgne R. (2015)

    Posted on 1st Nov 2018
    Last Updated 10th Oct 2021
    1/11/18  10/10/21 
    Book
    Work in Progress
         
    Reading time <1 min
    Read Review
    Brand Admiration: Building A Business People Love

    Park, C. W., MacInnis, D., Eisingerich, A. (2016)

    Posted on 21st Oct 2018
    Last Updated 10th Oct 2021
    21/10/18  10/10/21 
    Book
    Work in Progress
    At heart this is a marketing book, with with the key concept that you need to build something which: * Entices * Enables * Enrichesyour users.This is highly relevant to services and the concept of co-value generation.
    Reading time <1 min
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    Building service relationships: it’s all about promises

    Bitner, M.J. (1995)

    Posted on 10th May 2020
    Last Updated 10th Jul 2021
    10/5/20  10/7/21 
    Research Paper
    Discusses the concept of service marketing as promises
    Reading time <1 min
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    Business Model Generation: A Handbook For Visionaries, Game Changers, and Challengers

    Osterwalder, A., Pigneur, Y (2010)

    Posted on 17th Nov 2019
    Last Updated 10th Oct 2021
    17/11/19  10/10/21 
    Book
    Early Thoughts
    Includes the description of the Business Model Canvas
    Reading time <1 min
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    Business Models for the Circular Economy: Opportunities and Challenges for Policy

    OECD (2019)

    Posted on 30th Aug 2019
    Last Updated 10th Jul 2021
    30/8/19  10/7/21 
    Research Paper
    Abstract: Natural resources, and the materials derived from them, represent the physical basis for the economic system. Recent decades have witnessed an unprecedented growth in demand for these resources, which has triggered interest from policy makers in transitioning to a more resource efficient and circular economy. This report presents a typology of five circular business models that could support the transition to a more resource efficient and circular economy: circular supply, resource recovery, product life extension, sharing, and product service system models. It reviews the current market penetration and assesses the potential scalability of each business model. Environmental potential is also discussed, as well as risks and unintended consequences that could result from a more widespread adoption of these business models. The report provides a broad set of policy approaches that could help alleviate some of the barriers that currently hinder the widespread adoption of circular business models.


    Reading time <1 min
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    Capabilities for managing service innovation: towards a conceptual framework

    den Hertog, P., van der Aa W., W. de Jong, M.

    Posted on 10th Apr 2021
    Last Updated 10th Jul 2021
    10/4/21  10/7/21 
    Research Paper
    Abstract: Purpose – The purpose of this paper is to identify and reflect on a set of dynamic capabilities for managing service innovation and applies a dynamic capabilities view (DCV) of firms for managing service innovation. Design/methodology/approach – This theoretical paper offers a conceptual framework for managing service innovation by proposing six dynamic service innovation capabilities. This framework builds on and is integrated with a model of service innovation that covers the possible dimensions where service innovation can take place. On this basis, avenues for future research into managing service innovation are identified and managerial implications discussed. Findings – The six dynamic service innovation capabilities identified are: signalling user needs and technological options; conceptualising; (un-)bundling; co-producing and orchestrating; scaling and stretching; and learning and adapting. It is hypothesized that successful service innovators, which may include manufacturing firms developing into providers of service solutions, outperform their competitors in at least some of these capabilities. Research limitations/implications – The six dynamic service innovation capabilities identified in this theoretical paper, their mutual links as well as links with dimensions of service innovation need to be tested further. Further refinement is required in order to be able to discriminate between various industries, sizes and types of firms. Practical implications – Those involved in managing service innovation are offered a framework for systematically assessing dynamic service innovation capabilities. Originality/value – The main contribution of this paper is that it links a service (innovation) perspective to a DCV of the firm by proposing a set of six dynamic service innovation capabilities.


    Details an extended 6-dimension model of service innovation (expands on original 4-dimension model). Referenced on: https://solvinnov.com/den-hertog-model-for-describing-service-innovations/ https://solvinnov.com/a-modern-services-innovation-framework/
    Reading time <1 min
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    Capitalism without capital

    Haskell, J., Westlake, S. (2017)

    Posted on 19th Oct 2018
    Last Updated 10th Oct 2021
    19/10/18  10/10/21 
    Book
    Work in Progress
    What I found useful This book gives a great insight into the economy of intangibles – design, branding, software, knowledge etc – something that is often ignored. A lot of the thinking is applicable to services and the service economy.  In particular, we can use the author’s 4 S model of intangibles to understand services […]
    Reading time <1 min
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    Co-creation and co-destruction:: A practice-theory based study of interactive value formation

    Echeverri, P., Skålén, P. (2011)

    Posted on 4th Jul 2020
    Last Updated 10th Jul 2021
    4/7/20  10/7/21 
    Research Paper
    Abstract: Drawing on an empirical study of public transport, this paper studies interactive value formation at the provider-customer interface, from a practice-theory perspective. In contrast to the bulk of previous research, it argues that interactive value formation is not only associated with value co- creation but also with value co-destruction. In addition, the paper also identifies five interaction value practices – informing, greeting, delivering, charging, and helping—and theorizes how interactive value formation takes place as well as how value is inter-subjectively assessed by actors at the provider-customer interface. Furthermore, the paper also distinguishes between four types of interactive value formation praxis corresponding with four subject positions which practitioners step into when engaging in interactive value formation.


    Reading time <1 min
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    Collaboration in Cities: From Sharing to ‘Sharing Economy’

    World Economic Forum (2017)

    Posted on 30th Aug 2019
    Last Updated 10th Jul 2021
    30/8/19  10/7/21 
    Research Paper
    Reading time <1 min
    Read Review
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