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Innovation Essentials
What is Innovation?
Understanding Service
Making S-D logic Approachable

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    Innovation Essentials
    What is Innovation?
    Understanding Service
    Making S-D logic Approachable

    All Journeys
  • Background
  • Case Study
  • FAQs
  • In Practice
  • Tools
  • Future Articles
    All
    Books
    Papers
    Web Articles

    References

    Welcome to the Library

    Hello. Why don’t you pull up one of those nice comfy chairs. Go on, settle yourself down in front of the crackling fire, with a good cup of tea (or coffee, or something stronger, the choice is yours).

    This is my virtual library where I list the books and articles that have sparked my interest and thoughts. I’m not intending to give a detailed review of these books. Rather, just to highlight points of interest.

    If you’re looking for the list of references, then you should try here.

    I hope you find the items in the library as interesting and thought inspiring as I have! If you’ve got any comments or suggestions of other books and articles, please let me know!

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    Scaling Lean – Mastering the Key Metrics for Startup Growth

    Maurya, A. (2016)

    Posted on 30th Oct 2019
    No updates made
    30/10/19 
    Book
    Early Thoughts
    Reading time <1 min
    Read Review
    Service Management and Marketing : A Customer Relationship Management Approach

    Grönroos, C. (2000)

    Posted on 3rd Oct 2021
    No updates made
    3/10/21 
    Book
    Contains the base definition of service that I find most useful.
    Reading time <1 min
    Read Review
    Services Marketing

    Lovelock, C., Wirtz, J. (2016)

    Posted on 6th Mar 2019
    No updates made
    6/3/19 
    Book
    Early Thoughts
    Classification of services.
    Reading time <1 min
    Read Review
    Services marketing: Principles and practice

    Palmer, A. Cole, C. (1995)

    Posted on 3rd Feb 2019
    No updates made
    3/2/19 
    Book
    Work in Progress
    Discusses the goods-service continuum
    Reading time <1 min
    Read Review
    Ten Types of Innovation: The Discipline of Building Breakthroughs

    Larry Keeley, L., Walters, H., Pikkel, R., Quinn, B. (2013)

    Posted on 10th Feb 2019
    No updates made
    10/2/19 
    Book
    Work in Progress
               
    Reading time <1 min
    Read Review
    The Experience Economy: Competing for Customer Time, Attention, and Money

    Pine, B.J. II, Gilmore, J. (2019)

    Posted on 23rd Nov 2019
    No updates made
    23/11/19 
    Book
    Early Thoughts
    Reading time <1 min
    Read Review
    The Four Steps to the Epiphany – Successful Strategies for Product that Win

    Blank, S. (2013)

    Posted on 3rd Nov 2019
    No updates made
    3/11/19 
    Book
    Early Thoughts
    Introduced the four-step customer development model. The first edition (2003) started the “lean startup” approach; with the Business Model Canvas and eventually the Lean Canvas Model flowing from the ideas contained in the customer development model. The book starts with a chapter entitled “The Path to Disaster: The Product Development Model”
    Reading time <1 min
    Read Review
    The Future of Competition: Co Creating Unique Value with Customers

    Prahalad C.K., Ramaswamy V. (2006)

    Posted on 3rd Jul 2020
    No updates made
    3/7/20 
    Book
    not all interactions between firms and customers are enjoyed or end up being perceived positively by the customer. Used in Value co-destruction article
    Reading time <1 min
    Read Review
    The Influentials: One American in Ten Tells the Other Nine How to Vote, Where to Eat, and What to Buy

    Keller, E., Berry, J. (2003)

    Posted on 13th Apr 2019
    No updates made
    13/4/19 
    Book
    Early Thoughts
    “One American in ten tells the other nine where to shop, what to buy“
    Reading time <1 min
    Read Review
    The Innovator’s Dilemma: When New Technologies Cause Great Firms to Fail

    Christensen, C.M. (2016)

    Posted on 10th Feb 2019
    No updates made
    10/2/19 
    Book
    Work in Progress
       
    Reading time <1 min
    Read Review
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