Conceptualizing the Value Co-Destruction Process for Service Systems: Literature Review and Synthesis

Lintula, J., Tuunanen, T., Salo, M. (2017)

Proceedings of the 50th Hawaii International Conference on System Sciences
DOI: 10.24251/HICSS.2017.197
This study conceptualizes the notion of value co-destruction by reviewing and synthesizing the scattered and scarce value co-destruction literature in interdisciplinary fields. Building on our synthesis, we outline a conceptual framework for the value co-destruction process consisting of three interrelated categories of key concepts. Our framework helps in identifying, analyzing and rectifying unwanted outcomes of a service process and highlighting the dynamic nature of value co-destruction in service systems

Introduces a conceptualised framework for co-destruction of value


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