| A | B | C | D | E | F | G | H | I | J | K | L | M |
| N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
| Å | Ä | Ö |
A
B
Booms, B. and Bitner, M. J. (1981) “Marketing Strategies and Organizational Structures for Service Firms” in James H. Donnelly and William R. George (eds), Marketing of Services, Chicago: American Marketing Association, 47–51.
C
Chesbrough, H. (2011). Open Services Innovation: Rethinking Your Business to Grow and Compete in a New Era. John Wiley & Sons. [link]
Clarysse, B. & Kiefer, S. (2011). The Smart Entrepreneur: How to Build for a Successful Business. Elliott & Thompson. [link]
Coombs, R. and Miles, I. (2000). Innovation, Measurement and Services: The New Problematique. In: J. Metcalfe and I. Miles, ed., Innovation Systems in the Service Economy Economics of Science, Technology and Innovation, vol 18.. Boston, MA: Springer.
D
Djellal, F., Gallouj, F., Miles, I (2013). Two decades of research on innovation in services: Which place for public services?. Structural Change and Economic Dynamics, Elsevier, pp.98-117. [link]
Drucker, F. P. (1954). The Practice of Management [link]
E
Edison, H., bin Ali, N. and Torkar, R. (2013). Towards innovation measurement in the software industry. Journal of Systems and Software, [online] 86(5), pp.1390-1407 [link]
F
Frambach, F., Barkema, H., Nooteboom, B., and Wdel, M. (1998). Adoption of a service innovation in the business market: An empirical test of supply-side variables. Journal of Business Research. 41(2), 161-174.
Fundin, A., Witell, L. and Gebauer, H. (2012) ‘Service transition: finding the right position on the goods-to-services continuum’, Int. J. Modelling in Operations Management, Vol. 2, No. 1, pp.69–88. [link]
G
Grönroos, C. (2011). Value co-creation in service logic: A critical analysis. Marketing Theory 11(3) 279–301 [link]
H
Haskell, J. & Westlake, S. (2018). Capitalism without Capital. Princeton University Press. [link]
I
J
K
Kim, H-J (2006). The Shift to the Service Economy: Causes and Effects. Institute for Monetary and Economic Research The Bank of Korea [link]
L
Laukkanen, T., Sinkkonen, S., Kivijärvi M. and Laukkanen P. (2007). Innovation resistance among mature consumers. Journal of Consumer Marketing 24/7 (2007) 419–427 [link]
Levitt, T. (1975). Marketing myopia. Harvard Business Review. 53 (5): 26–183
Lovelock, C.; Gummesson, E. (2004). Whither Services Marketing? In Search of a New Paradigm and Fresh Perspectives. Journal of Service Research : JSR; 7, 1; pg. 20
M
Moore, G. A. (2014). Crossing the Chasm 3rd edition. Collins Business Essentials. [link]
N
O
P
Palmer, A., & Cole, C. (1995). Services marketing: Principles and practice. Englewood, Cliffs, NewJersey: Prentice-Hall.
Q
R
Ram, S. and Sheth, J.N. (1989), Consumer resistance to innovations: the marketing problem and its solutions, The Journal of Consumer Marketing, Vol. 6 No. 2, pp. 5-14. [link]
Rogers, E. M. (2003). Diffusion of Innovations. Free Press; 5th edition [link]
S
T
Toivonen, M., & Tuominen, T. (2009). Emergence of innovations in services. The Service Industries Journal, 29(7), 887–902.
U
V
Vargo, S.L. and R.F. Lusch. 2004. ‘Evolving to a New Dominant Logic for Marketing’, Journal of Marketing, 68 (January): 1–17. [link]
Vargo, S., Maglio, P. and Akaka, M. (2008) On Value and Value Co-Creation: A Service Systems and Service Logic Perspective. European Management Journal, 26, 145-152. [link]
W
Whan Park, C., McInnes, D. J., Eisingerich, A. B., Weiss, A. M. (2016). Brand Admiration: Building A Business People Love. Wiley. [link]
Williamson, O.E. (1979). Transaction-Cost Economics: The Governance of Contractual Relations. The Journal of Law & Economics Vol. 22, No. 2 (Oct., 1979), pp. 233-261 [link]
Witell, L., Snyder, H., Gustafsson, A., Fombelle, P. and Kristensson, P. (2016). Defining service innovation: A review and synthesis. Journal of Business Research, 69(8), pp.2863-2872. [link]