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94% of executives have an innovation problem

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Coming Soon

Here is a short taste of articles that will soon be coming to a browser near you.  Whilst we can’t show you the whole post yet – blame our WordPress skills! – hopefully, you can get an insight from the title and the excerpt!

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What is Innovation Implementation Complexity
[Coming Soon] Hits: 4
Reading time <1 min
This is a post
Scheduled: 30th Dec 2019
Category: In Practice, Tools
30/12/19  #In Practice, Tools
Self Service Supermarket Checkout – a case study of customer resistance
[Coming Soon] [Work In Progress] Customer resistance to an innovation is an aspect of service innovation less obvious in product innovation. It relates to when customers have actively decided they will not use an offered service innovation. Note that this is It is different to the adoption challenge – getting end customers familiar with and using an […]
Reading time <1 min
This is a post
Scheduled: 19th Jan 2020
Category: Case Study
19/1/20  #Case Study
Customer’s airline journey – value generation, networks of value and digitisation
[Coming Soon] [Work In Progress] How the customer journey in taking a flight has changed over the years is a great story of how service innovation: is continuous where customers drive co-value generation there are many actors involved autonomously often in parallel or separate markets/industries the level of co-value generation determines which components of a system survive […]
Reading time <1 min
This is a post
Scheduled: 19th Jan 2020
Category: Uncategorized
19/1/20  #Uncategorized
How does Service Innovation thinking differ from Product Innovation Thinking?
[Coming Soon] [very early draft] Customer resistance Customer resistance is the parallel to adoption. We see innovation as good and just need to diffuse it. Resistance, on the other hand, reflects customers hesitance to use an innovation. Ram and Sheth (1989) identify five barriers involved with resistance. Three of those are functional barriers: usage, value, risk; and […]
Reading time <1 min
This is a post
Scheduled: 29th Jan 2020
Category: Uncategorized
29/1/20  #Uncategorized
Choose Your Innovative / Innovation Type
[Coming Soon]

There are many types of innovation - and sometimes confusion about what they are

It is important to distinguish between then as you set your innovation aims and alignment against them. Have a disconnect, and your innovation initiative will fail.

Reading time <1 min
This is a post
Scheduled: 1st Nov 2020
Category: Uncategorized
1/11/20  #Uncategorized
Apple – don’t worry stock market, it is a service company now!
[Coming Soon]

In Apple's Q4 2018 results it told the world it would no longer be giving breakdown of iPhone sales. Analysts seemed to go into meltdown and the stock price nosedived.

Analysts and stock holders were acting with a classic product-dominated mindset.

Service-dominated thinkers, however, saw nothing strange. Apple also said “Services revenue reached an all-time high of $10 billion” and “all-time quarterly records for Services and Mac”

Apple has shifted from being a product-dominated company to be a service-dominated company. One where importance of product sales volumes decreases in favour of number of users/subscribers. One where products are the gateway to service usage (and future revenue growth)

Reading time <1 min
This is a post
Scheduled: 6th Nov 2020
Category: Uncategorized
6/11/20  #Uncategorized
Facilitating, Carrying or Being a Source of Innovation
[Coming Soon] Hits: 1
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This is a post
Scheduled: 16th Nov 2020
Category: Uncategorized
16/11/20  #Uncategorized
Why Innovate – Part 2: Service dominated thinking
[Coming Soon]

We innovate, under a service dominated thinking approach, for similar reasons as product dominated thinking (differentiate, cost leadership, value chains).

But also to enhance, entice and enrich our customers; to react to changes in ecosystem value generation; and to offer what customers are expecting from other markets/industries.

We live in an exciting world of "jobs to be done" and "blue ocean" thinking.

Reading time <1 min
This is a post
Scheduled: 28th Nov 2020
Category: Background
28/11/20  #Background
Excelling at Innovation
[Coming Soon]

Having ideas is great; and capturing and turning them into innovations is a process that has generated many tools, advice and innovation consultants.

But to fix the innovation problem (94% of executives unhappy with innovation performance) we need to go further.

We need to make sure innovations are implementable in an organisation; and further that we are implementing innovations that are generating value for customers and ourselves.

Reading time <1 min
This is a post
Scheduled: 29th Nov 2020
Category: Uncategorized
29/11/20  #Uncategorized
Why are you innovating? Part one – organisation type
[Coming Soon] We can fall into the trap of thinking innovation means the same thing for all the different types of organisation that exist. I look here at why we innovate in general, and then why five different types of organisation (product companies, service companies, social entrepreneur, digital native startup and an IT consultancy- a type of technical Knowledge Intensive Business Services (KIBS)) innovate to see the differences.
Reading time <1 min
This is a post
Scheduled: 15th Dec 2020
Category: In Practice
15/12/20  #In Practice
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  • The Innovation Problem…
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  • The Innovation Problem…
  • Services are eating the world – but what are they?
  • Next Stop – the service Economy
  • Service Innovation – the basics
  • The differences to product innovation
  • Fixing our Innovation Problem
  • Contact Us
  • About & Motivation
  • Home