Paper
Innovation, Measurement and Services: The New Problematique
Coombs, R., Miles, I. (2000)
pp83-102 in J S Metcalfe & I Miles (eds) InnovationSystems in the Service Economy Dordrecht: Kluwer
DOI: 10.1007/978-1-4615-4425-8_5 introduces assimilation, demarcation and synthesis view of defining innovation in a service-rich world given the product basis most innovation is defined on.
