Category: Case Study

Case Studies that are of interest

Editing / Writing below here The lawyer Let’s think of a legal service provided by a lawyer. And, by the way, the same example fits for many types of consultancy (aka knowledge-intensive based service, or KIBS). What can we say about the make-progress aspect of the final characteristics? Well, the beneficiary is seeking help to […]
Reading time <2 mins

Where does Electrolux's recently launched robotic vacuum cleaner service sit on the goods-service continuum? What aspects of the ongoing shift to the service economy does this service address? What could Electrolux do next? And, will this be successful?

This mini case study looks at all these questions around the service recently launched on the Swedish market, built upon their successful product.

Reading time <7 mins

The music reproduction industry is a fascinating industry to observe. It shows the progression to a service economy but also starts as a service.

Along the way we see service development is dependent upon product developments and supporting innovations from other industries

Reading time <6 mins