Netflix is a great example of a service continually innovating. We can observe those innovation activities through the key lenses – strategic, opportunity vs threat, and service innovation model.
This video looks at the innovation problem from a numerical perspective. McKinsey found that 84% of executives thought innovation was essential to their growth… But only 6% were happy with innovation performance (ie 94% were unhappy!). PWC find that 54% of innovating companies fail to bridge the gap between innovation and business. It summarises that […]